FAQ

Do I need a referral?
No you do not need a referral to see us. Unless it is a Workcover or Motor Vehicle Insurance claim injury then you will need a referral from your doctor.

What should I bring to my appointment?
Bring any referrals of information regarding your injury including previous splints or exercise programs you have been provided. Most forms can be completed online and we are able to access most scans/xrays if you tell us when you book in.

I’ve just had surgery, is it too soon to start therapy?
No, earlier therapy has proven to provide better results. We can care for your wounds, dressing and make sure you understand what has happened and what you need to do now.

How long does an appointment take?
Initial appointments are from 30-60 minutes depending on the complexity of your injury. Our aim is to find out the cause of the problem and provide you with something to take away from the session.

Is the splint made at the time?
Splints are made during your consultation time. They are quick and easily made on the spot.

I have a cast – can you help?
Yes we can help. We can make custom made splints that are lightweight waterproof and breathable. We can also replace your cast if that is required.

Why would I come to Popp Hand Therapy rather than a physio?
We have specialised skills in assessing and treating all injuries from your finger tips to elbow. We work only with these injuries allowing us to provide expert service and treatment.

Is it covered by private Health
Yes most Private Health Funds cover Hand Therapy. Check with your health fund if you have extras cover and whether you are covered for Occupational Therapy

Can I claim on my private health at the time of my appointment?
Yes you can. We have a HICAPS machine that will process the consultation. You will need to submit the receipt for any splints or consumables separately, we cannot process them.

Is it covered by Medicare
Only referrals from a GP under an EPC plan (Enhanced Primary Care) will be eligible for any rebate from medicare towards the cost of consultation. This does not include consumables.

How much does it cost?
Initial consultations vary between $110 to $180 depending on time and complexity of your injury. Standard Follow up consultations are $100 Brief follow up appointments are $50. Splints and other consumables are not included in this fee.